Will AI Take the Human Out of Human Resources? Expert Opinions Differ

Published On
Aug 11, 2022
Read Time
5 Minutes
OnBlick Inc

Artificial intelligence has revolutionized many aspects of the human resources industry. AI excels at planning and adapting in ways similar to human thought. Unlike people, AI programs are incredibly efficient and fast. It’s believed that automation will pay off big time.

Human resources departments are responsible for many tasks typically handled by humans, such as hiring, firing, and resolving disputes. With the rise of AI programs, many of these tasks could be automated, but they pose ethical issues.

This article explores if AI would take the human out of human resources.

How does AI support HR Management?

Artificial Intelligence has been a boon for organizations as it can recognize patterns, plan, adapt to situations in ways that mimic humans, think faster and often work more efficiently.

1. Availability

Using chatbots, companies can interact with customers in real-time as they’re available to answer questions and concerns 24x7. This feature, built on top of sophisticated algorithms, is ideal for small and medium-sized enterprises (SMEs). A human most often cannot match this quality.

2. Automation

With the rise of AI, HR professionals improve their efficiency and reduce their time spent on repetitive tasks. This can help teams focus on more critical tasks.

3. Personalized communication

The upsurge of personalized communications has led to higher employee and candidate expectations. With this feature, businesses can now provide customers with a more personalized experience. They can also manage their HR resources in real-time and customize their communications based on their preferences.

4. Real-time data

One of the most critical factors that HR professionals consider while implementing AI is the availability of real-time data. This allows them to identify potential problems and opportunities immediately. The necessary data can help them make informed decisions and improve efficiency.

Why does HR still need people?

AI can perform various tasks that rely on pattern recognition and data processing, which humans typically perform. It is a handy tool for automating many HR functions. However, the data is obtained only with the help of humans working as HR professionals. Here is why AI can never replace human in HR management.

1.  Human aspects in HR

Despite the importance of artificial intelligence (AI), it is still essential to focus on the human aspect of HR. This is why the directors of HR must be able to make the most of the technology to improve their efficiency and effectiveness. AI can help them identify areas of their organization that they can improve, such as employee engagement and learning about their employees. But it is always a human who can understand the other human better.

2. Human interactions in HR

Human resources professionals are responsible for interacting with their clients and employees regularly. They must also be able to adapt to the needs of their clients and employees. Having the necessary skills and knowledge to meet the varying needs of their clients and employees is very important.

If automation is allowed to take over the hiring process, it will harm employers and lead to a flawed selection process. Here is where a human is needed to take immediate decisions and actions from the data fed to the AI tools.

3. Humans comprehend better

HR managers develop and implement policies and procedures to help employees understand the company’s goals. While AI tools can quickly produce the best strategy, such decisions will always require a human brain and heart to understand what is best for a company or an organization.

4. Humans for humans

AI can only work if it has the necessary human insight, creativity, and contextual awareness of a company. Owing to this, companies will still have to rely on humans despite their shortcomings. It is always effective when humans decide for humans rather than human data-fed machines. Managers should also consider the emotions and feelings of their employees for gaining trust, which will result only in raping significant progress.

AI vs Human

AI’s efficiency in the HR department

Today, people recognize advanced computers as capable of making decisions based on what they’ve learned. However, while they may think these computers can make these kinds of decisions, they are not always the best.

Artificial intelligence is a computer that acts and decides in ways that seem intelligent. Computers are capable of imitating how humans think and act. This type of intelligence is helpful in an organization as it can identify trends and improve the efficiency of its operations. Contrary to humans, AI doesn’t get tired and will keep going.

These characteristics allow AI to perform repetitive tasks in a closed management system. This system eliminates external forces and will enable workers to focus on their core tasks.

The efficiency of Humans in the HR department

Unlike AI, human capabilities are much broader. While computers can only respond to data, humans can anticipate and react to changes in situations. This allows them to shift their focus from short-term to long-term. As opposed to AI, these capabilities do not require a steady flow of data to work.

Humans are also different from AI; they can recognize and react to changes in situations. Therefore, they can perform their duties efficiently and effectively when an organization has an open management system.

AI and humans are equally essential

Artificial intelligence and machine learning can potentially improve the efficiency and effectiveness of human resources management. However, they can also cause employee morale issues and negatively affect an organization’s business operations. It is always essential to have a human watch over the AI-integrated procedures and functions.

Rather than exploring the potential of AI to replace the human workforce, HR professionals should focus on the goals of their organizations. This can be achieved through the development of new skills and the use of technology. An HR professional should also shift their focus from the traditional workplace and adapt to using the benefits of automated systems for effective and efficient performance.

Final Thoughts

If asked, “Will AI Take the Human Out of Human Resources?” the answer is always muddled due to the various factors. With the rise of cost-cutting strategies, businesses have started introducing machines as new employees with superior performance. But, brilliant work involves using both machines and humans in a way that aims to improve the well-being of every individual in the organization resulting in better productivity and time management.

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