.NET Application Support Lead

Charlotte, NC. Posted 9 months ago

Resource Informatics Group Inc
400 E Royal Lane
Posted By
Sravan Annam
3 Months
Start Date
Tech Category
Production Support
5 - 10 Years
Tech Sub-Category
Support and Maintenance
Work Permit
Any Work Permit encouraged to apply
Tax Terms

Job Description

Title: .NET Application Support Lead  
Duration: 3+Months with possible extensions.
Location: Charlotte, NC


Must have strong technical skills - Microsoft Tools (Visual Studio, ASP .net, VB Scripting, t-SQL Programming, SSIS) and scheduling tools like AutoSys
Work closely with Application managers, Business analysts, and the Product Owners, to prioritize and resolve tickets in the backlog
Supervise daily activities of production to ensure timely and effective reporting, tracking, follow-up and SLA management
Communicate with internal and external clients, technical resources and executives about environment / platform updates
Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues
Manage process enhancements, operations monitoring and controls, and continuous process improvement
Coach and mentor a dedicated Team with the appropriate behaviors associated with building a high performing team and application knowledge base
Evaluate the risks and solutions before taking action, so that action plans are timely, realistic and positive
Responsible for meeting company"s customer advocacy & satisfaction objectives
Promote a collaborative Team environment that fosters creativity, innovation and high performance
Ability to coordinate with global team to ensure high availability of the application (ensuring 24/7 application availability)
Strong experience (5+ years) in .NET
5+ years of Application Support and Production Support experience


Key Skills
Microsoft Tools Visual Studio ASP VB Scripting T-SQL Programming SSIS Scheduling Tools Prioritize Production SLA Management External Clients Root Cause Analysis Continuous Process Improvement Dedicated Customer Advocacy Promote Collaborative High Availability Application Support Production Support Realistic Creativity

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